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沙洲

Percept.AI

联合创始人/CEO

2007 信息科学技术学院-自动化系

第三期

个人简介

2007 - 2011年:清华大学自动化系本科,清华-加州伯克利全球技术创业项目2011 - 2013年:美国哥伦比亚大学计算机硕士2013 - 2016年:Google Inc. 高级软件工程师/Tech Lead。先后参与过早期Google Glass设备手势识别研发项目,Android@Home智能家居整体解决方案,Android TV平台语音搜索方案,以及Google Home智能助理等产品和项目的研发工作。2017至今:创立Percept.AI, 致力于用人工智能技术来优化与自动化企业运行中重复性低效工作流程,目前产品主要集中在客服领域,并得到Y Combinator与美国硅谷一线VC的投资与支持。

公司简介

Percept.AI is the no-code AI Chatbot that understands customers. It lets customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.At the core of Percept is a cutting-edge AI that understands, resolves, and evolves automatically. The AI core is wrapped in a support-friendly solution that works on day one after processing historical support tickets, and integrates seamlessly with popular chat, ticketing, marketing, CRM, ecommerce, payments, and other platforms.Percept runs as a managed cloud service that requires zero development, AI skills, data labeling, or if-then script writing.